FAQs - Wrist Charm Store
How long does delivery take, and how much does shipping cost?
Most listings will send you custom offers about the delivery time and shipping costs.
Which delivery service will deliver my order?
The dealer usually chooses the delivery service. You can view the delivery service information in the shipping confirmation.
Can I track my order?
We'll send you an email as soon as the item has been shipped. This will include its tracking number, if available.
Am I insured against shipping damage or theft?
As long as you haven't made other arrangements with the dealer, orders with Buyer Protection are always shipped fully insured, even internationally. You should discuss the shipping details with the dealer.
Up to what value is the shipment insured?
The shipment is insured for its full value.
Who pays the return shipping costs?
You are responsible for the cost of the return shipment. Please note that it can cost up to 300 USD to ship a return item, including insurance coverage.
Which payment methods are available?
Many listings offer payment processing on Wrist Charm Store. In these cases, you can pay by Bitcoin. Your money goes into a secure escrow account, where it is kept safe until you have the watch in your hands. The Wrist Charm team is always available to help ensure the entire purchasing process runs smoothly
If you're unable to process your payment using Wrist's escrow account, please contact the support directly to discuss payment details.
The seller offers advance payment by bank transfer. Is that trustworthy?
We recommend processing all transactions using the Wrist Charm Service whenever possible. If this option is unavailable, purchases from our professional dealers are always secure. Wrist Charm conducts an extensive review of every dealer's identity and legitimacy during the registration process. Dealers provide personal information, such as their trade license and references from other dealers. There is no reason to be suspicious of dealers who require advance payment via wire transfer.
Do you accept Bitcoin
We're delighted to inform you that we now accept the Bitcoin payment method, in addition to Bank Transfer. Bitcoin is a decentralized P2P currency that enables instant payments. Use Bitcoin to purchase luxury watches on Wrist Charm Store
Why did you decide to take Bitcoin?
For months, Bitcoin has been requested of Wrist Charm Store among the upcoming audience. We're pleased to announce that we've listened to your feedback.
Wrist Charm Store continues to innovate and respond to challenges in the online space. In the last 13 months, we donated over $100,000 to the Electronic Frontier Foundation to support online freedom. We consider ourselves the pioneers in the space in innovation and freedom.
What determines the total price of a watch?
Many factors contribute to a watch's total price. In addition to the watch's listing price, there are additional costs such as packaging, insurance, shipping, and taxes (e.g. VAT or import). Depending on whether you order your watch from a domestic or foreign store, you may incur other costs. Contact the support for more information.
Do I need to register with Wrist Charm Store before making a purchase?
Yes. This allows us to better assist you should any questions arise, and to keep you up to date on your order's status.
How can I pay for an item?
We currently support payment through cryptocurrency (Bitcoin) due to ease of processing, security and anonymity that it provides our clients
What should I do if the seller doesn't respond to my inquiry?
There are many reasons why a seller might not respond to your inquiry in a timely manner. Wrist Charm Store is an international platform with sellers from around the globe. Many dealers take national holidays off in addition to other vacation days. Increased demand can also result in a backlog of inquiries, leading to delayed responses. Please make sure your message is in one of the languages listed next to the contact form and give the seller an appropriate amount of time to respond.
How can I recognize counterfeits?
Wrist Charm Store has a zero-tolerance policy when it comes to dealers listing counterfeit watches. We verify every dealer on our platform, and many of them have been selling watches on Wrist Charm Store for years. The Trusted Seller seal is further evidence of a dealer's trustworthiness. We immediately suspend any dealer proven to be offering fakes or replicas.
Why should i create a Wrist Charm Store Account
Quick and secure purchases
With a Wrist Charm Store account, you can quickly and securely purchase your dream watch from the dealer of your choice. The dealer can also answer any questions you might have.
A user-friendly interface
Add interesting listings to your Notepad so they are easy to find. You can also save your searches and receive email alerts about new listings.
Easily create and manage listings
You can use Wrist Charm Store to both buy and sell watches. Create professional listings in a few easy steps and publish them on our platform.
How can I register for/log in to my Wrist Charm Store account?
There are two ways to register for and log in to your Wrist Charm Store account:
1. Create a new account using your email address and a password. You can then use these credentials to log in.
2. Register or log in via a third-party provider, i.e., Facebook. This means that you use your Facebook Account as a means of authentication. You do not need to set a new password for your Wrist charm store account, and logging in is quick and simple.
Is my information secure on Wrist Charm Store?
Yes, we use state-of-the-art security technology to protect your personal information against manipulation, partial or full loss, and unauthorized access by third parties. You can find further details in our Privacy Policy.
Is my information forwarded to third parties?
We use your personal information exclusively to process your purchase request or order. We only forward your information to third parties in the instances laid out in our Privacy Policy.
What is the return policy?
You should look into the dealer's return policy before making a purchase. Some dealers only accept returns on watches with their seals and packaging intact. It is in your best interest to fully insure the return shipment and to comply with the return deadline. We recommend reaching out to the dealer to discuss the process before returning the item.
What should I do if I want to return an item?
If your payment was processed via the Escrow Service and you would like to return the item, email (contact@wristcharmstore.com) our support team. We will document and confirm that you made a return request within the allotted window, initiate the return process, and keep you updated along the way.
If you paid the dealer or seller directly, you should contact them regarding a return.
Please note private sellers have no legal obligation to accept returns.